Privacy Policy

This policy outlines how we collect, use, and protect your personal data.

What Information Do We Collect?
We collect information from you when you:

• Register on our site, place an order, or enter a contest or promotion.
• Respond to a survey or marketing communication.
• Participate in other site features.

The information collected may include your name, email address, mailing address, phone number, and payment details. You are free to browse our site anonymously.

We also collect details about gift recipients solely to fulfil the gift purchase. This information is not used for marketing.

Like many websites, we use “cookies” to enhance your experience. These small files help us remember your shopping cart items, understand your preferences, and compile data on site traffic to improve our services in the future.

How Do We Use Your Information?
The information we collect allows us to:

• Personalise your experience by providing content and product offers tailored to your interests.
• Respond effectively to your customer service requests.
• Process your transactions quickly and securely.
• Administer contests, promotions, surveys, or other site features.

If you have opted-in to receive our email newsletter, we will send you periodic emails. You can opt out of these at any time. If you have not opted-in, you will not receive these communications.

How Do We Protect Your Information?
We implement a variety of security measures to protect your personal data. Your information is held on secure networks, accessible only to a limited number of authorised personnel who are required to keep it confidential.

All sensitive information you supply (such as credit card details) is transmitted via Secure Socket Layer (SSL) technology and encrypted into our databases.

About Cookies
Cookies help us recognise your browser and remember information, such as items in your shopping cart. You can choose to have your computer warn you each time a cookie is sent, or you can turn off all cookies through your browser settings. Please note that disabling cookies may disable many site features that make your experience more efficient, and some services may not function properly. You can, however, still place orders by contacting customer service by telephone.

We may use third-party service providers to help us understand our site visitors better. These providers are not permitted to use the information collected on our behalf for any other purpose.

Do We Disclose Information to Outside Parties?
We do not sell, trade, or otherwise transfer your personally identifiable information to external third parties without providing you with advance notice, except as described below. “Outside parties” do not include skinuniverse® Ltd or our trusted partners who assist us in operating our website and conducting our business, so long as they agree to keep this information confidential.

We may also release your information when we believe it is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.

Special Note on Medical Information
Personal medical information you provide in our online consultation will only be accessed by qualified healthcare professionals within skinuniverse® Ltd. This data will be held for reference for up to 7 days or until your application is approved or declined, after which it will be deleted.

PLEASE NOTE: It is your responsibility to inform skinuniverse® Ltd of any changes to your medical situation, including pregnancy/breastfeeding, medication changes, new allergies, or any other medical concerns that may affect your suitability to use our products.

How Can You Manage Your Information?
To modify your email subscriptions, please update your preferences in the “My Account” section. Please note that you may receive any emails already in production.

To access, amend, or delete your online account information, sign into the “My Account” section of our site. You can edit or remove your shipping addresses, billing addresses, and payment information. Please note that we may maintain information about individual sales transactions for service and record-keeping purposes.

Third Party Links
We may include links to third-party sites on our website. These sites have separate and independent privacy policies. We therefore have no responsibility for their content or activities. We welcome feedback about these linked sites.

Changes to Our Policy
Any changes to our privacy policy will be posted on this page. Policy changes will apply only to information collected after the change.

Questions and Feedback
We welcome your questions, comments, and concerns about privacy. Please send us any feedback you may have.

Online Policy Only
This policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions
Please also visit our Terms and Conditions section, which establishes the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent
By using our site, you consent to our privacy policy.