Where Authenticity Meets Advanced Skincare
We only partner with reputable distributors, ensuring every product is authentic, safely sourced, and aligned with the highest medical standards.
Terms & Conditions
Website Terms and Conditions
Please read these Terms and Conditions carefully before using our website. By accessing www.skinuniverse.co.uk or placing an order, you agree to be bound by these terms. If you do not accept them, you should not use this website.
- Accessing the Website
1.1. Most areas of this website can be accessed without registration. Some sections require you to register your details.
1.2. We may update these terms at any time. You should check this page periodically to review the current terms, as they are legally binding. Your continued use of the website after changes are posted means you accept the new terms. - Placing an Order
2.1. You place an order by completing our online checkout process, where you can review and correct your order details. We will then send you an order acknowledgement.
2.2. A legally binding contract is formed when we dispatch your order, at which point we will send you a despatch confirmation. Your payment may be processed before this point.
2.3. We may refuse an order for several reasons, including: product unavailability, payment authorisation issues, pricing errors, or if you do not meet our eligibility criteria. - Pricing
3.1. All prices include VAT (where applicable) at the current rates.
3.2. Separate charges for packing, carriage, and insurance will be clearly shown in our pricing structure on the website.
3.3. Our prices are reviewed periodically. - Cancellations and Returns
4.1. To cancel your order:
(a) Notify us by email at info@skinuniverse.co.ukbefore the goods have been dispatched.
(b) After dispatch, you may return the goods to us as outlined below.
4.2. You may return unused and unopened goods in their original condition within 14 days of receipt for a full refund or exchange. You are responsible for the cost of returning the goods to us.
4.3. Upon receiving the returned goods, we will provide a full refund or exchange as requested.
4.4. This returns policy does not apply if the product is not intact or has been used. This does not affect your statutory legal rights. - Use of Website Content (Licence)
5.1. You may print or download content from this website for personal use, provided you:
(a) do not modify any documents or graphics;
(b) do not use graphics separately from their accompanying text;
(c) include our copyright and trademark notices in all copies.
5.2. All intellectual property rights (including photos and images) on this site are owned by or licensed to us. Any use of content not expressly permitted by these terms is prohibited and will terminate your permission to use the site.
5.3. You may not reproduce or store any part of this website on another website or in a public/private electronic system without our prior written permission.
5.4. All rights not explicitly granted here are reserved. - Website Availability
6.1. While we aim for 24/7 website availability, we are not liable if the site is unavailable at any time.
6.2. Access may be suspended temporarily without notice for reasons such as system failure, maintenance, or circumstances beyond our control. - Your Conduct and Content
7.1. Any non-personal information you send or post to the website is considered non-confidential. We are free to use this material for any purpose.
7.2. You are prohibited from posting or transmitting any material that is:
(a) threatening, defamatory, obscene, offensive, or otherwise objectionable;
(b) used without having all necessary licences;
(c) criminal, illegal, or infringes on a third party’s rights;
(d) technically harmful (e.g., viruses, malware).
7.3. You must not misuse the website (e.g., by hacking).
7.4. We will cooperate with law enforcement authorities requiring us to disclose the identity of anyone posting material in breach of these rules. - Links To and From Other Websites
8.1. Links to third-party websites are for your convenience only. We do not control these sites and are not responsible for their content or availability. Access them at your own risk.
8.2. You may link to our homepage, provided you:
(a) do not alter our logo’s appearance;
(b) do not create a frame or border around our site;
(c) do not imply we endorse your products/services;
(d) do not misrepresent your relationship with us;
(e) do not use our trademarks without permission;
(f) link from a website you own;
(g) your website is not distasteful, offensive, or illegal.
We reserve the right to revoke this linking permission.
8.3. You will compensate us for any loss we suffer due to your breach of this linking clause. - Registration
9.1. You must be over 18 to register.
9.2. Your registration is for a single user only. Do not share your username and password.
9.3. You are responsible for keeping your password secure. Notify us immediately if you suspect someone else knows it.
9.4. We may suspend or cancel your registration at our discretion or if you breach these terms.
9.5. We may restrict the quantity of certain high-potency products ordered. Products must be for the personal use of the account holder. - Disclaimer
10.1. While we strive for accuracy, we do not guarantee that the information on this website is complete or current. We may change the content at any time without notice.
10.2. The material on this website is provided “as is,” and to the fullest extent permitted by law, we exclude all warranties and conditions. - Liability
11.1. We exclude all liability for any loss or damage you may suffer in connection with the website, including:
– direct or indirect loss;
– loss of profits, data, or goodwill;
– damage from viruses acquired from the site;
– business interruption.
11.2. This does not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
11.3. If using our website results in the need for servicing or repairing equipment or software, you bear all associated costs.
11.4. You agree to compensate us (indemnify us) for any claims or losses we incur due to your breach of these terms or your use of this website. - Governing Law
12.1. These terms are governed by English law, and any disputes will be subject to the exclusive jurisdiction of the English courts.
12.2. We do not claim that our products are appropriate or available for use outside the UK. If you access the site from other locations, you do so at your own risk and are responsible for complying with local laws. - General
13.1. You may not transfer your rights under these terms to anyone else.
13.2. If a court finds any provision of these terms invalid, the remaining provisions will remain in full force.
13.3. Only you and Skinuniverse have the right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.
