Delivery Policy

Delivery Policy

We aim to make your Skin Universe experience smooth, reliable, and stress-free. All orders are processed promptly, and you will receive an email confirmation once your order has been dispatched.

Delivery Costs

• Standard UK delivery: £5.99
• Free delivery on all orders over £100

Delivery Timeframes

Our standard delivery service can take up to 7 days, depending on order volume and courier availability. However, most customers receive their order within 2–3 working days.

Please note that delivery times may extend during peak periods, holidays, or adverse weather.

Order Processing

• Orders placed Monday to Friday are usually dispatched within 1–2 working days.
• Orders placed after 4pm, on weekends, or on bank holidays will be processed the next working day.

Courier Information

We use trusted national couriers to ensure your products arrive safely and in perfect condition.

Address Accuracy

Please check your delivery details carefully at checkout. Skin Universe cannot take responsibility for delays or losses caused by incorrect or incomplete addresses.

Missing or Delayed Orders

If your order has not arrived within 7 working days, please email us at info@skinuniverse.co.uk and we will investigate this promptly.